Terms of service

TERMS OF SERVICE

Last updated: August 8, 2026

OVERVIEW

Welcome to Shagun India. The terms “we,” “us” and “our” refer to Shagun India Packaging, operating under the trade name Shagun India.
Shagun India operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated gifting and shopping experience (the “Services”). Shagun India is powered by Shopify, which enables us to provide the Services.
These Terms of Service, together with the policies referenced in them, describe your rights and responsibilities when you access or use the Services.
Please read these Terms carefully. They contain important information about orders, payments, personalised products, perishable products, delivery, intellectual property and limitations of liability.
By visiting, interacting with or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement under applicable Indian law.
If a person under 18 uses the Services, the use must be supervised and authorised by a parent or legal guardian.
To access certain features or make a purchase, you may be asked to provide information such as your name, email address, telephone number, billing address, delivery address and payment details.
You confirm that all information you provide is accurate, current and complete and that you have the right to provide it.
You are responsible for:
  • Protecting your account credentials;
  • Maintaining the confidentiality of your password;
  • Reviewing activity conducted through your account; and
  • Informing us promptly if you suspect unauthorised access.
You must not transfer, sell, assign or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to provide accurate product names, photographs, descriptions, variants, prices, dimensions, weights, colours, materials, flavours, contents and personalisation options.
Product photographs and digital mock-ups are provided for reference. Actual colours and appearance may vary slightly because of screen settings, photography, lighting, natural variation, handmade production, seasonal availability or manufacturing processes.
Flowers, cakes, sweets, handmade goods and personalised products may have reasonable variations in colour, shape, arrangement, finish or decoration. These variations will not be considered defects if the delivered product remains materially consistent with the confirmed order, product description and value.
Product availability is subject to stock, supplier confirmation, production capacity and delivery serviceability. We may discontinue, modify or limit quantities of a product when reasonably necessary.
For hampers, combos and gift sets, the listing should identify the included products or provide a representative contents list. Substitutions will be handled only according to the product description or our disclosed substitution policy and should preserve the purpose and value of the order.
Nothing in this section limits your rights if a product is materially damaged, defective, incorrect or substantially different from the confirmed order.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase the selected products or services.
An automated acknowledgement or payment confirmation does not necessarily mean that the order has been finally accepted. An order is accepted when Shagun India confirms it for processing or fulfilment.
Please check the following before placing an order:
  • Product and selected variant;
  • Quantity;
  • Personalisation information;
  • Name and spelling;
  • Photograph or artwork;
  • Gift message;
  • Delivery address and PIN code;
  • Recipient’s contact number;
  • Requested delivery date; and
  • Applicable charges.
Once processing, procurement, personalisation, preparation, packing or dispatch has started, changes or cancellation may not be possible.
We may decline or cancel an order for reasonable grounds, including:
  • Product or material unavailability;
  • Incorrect pricing or product information;
  • Unserviceable delivery location;
  • Failed or reversed payment;
  • Suspected fraudulent activity;
  • Unauthorised use of photographs, logos or artwork;
  • Unlawful customisation requests; or
  • Inability to meet the requested delivery or production requirement.
If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.
Returns, refunds and cancellations are governed by our Return, Refund and Cancellation Policy.

SECTION 4 – PERSONALISED, CUSTOMISED AND CORPORATE ORDERS

Customers are responsible for checking all names, dates, spellings, messages, photographs, logos, artwork, dimensions and instructions submitted for personalisation.
Shagun India is not responsible for an error reproduced from information supplied or approved by the customer.
By submitting photographs, logos, artwork, music references or other content, you confirm that you own the content or have permission to use it for the requested product.
You must not submit content that:
  • Violates intellectual-property rights;
  • Violates another person’s privacy;
  • Is unlawful, defamatory, hateful or obscene;
  • Contains unauthorised trademarks or copyrighted characters; or
  • Is technically unsuitable for production.
We may reject an unlawful, unauthorised or technically unsuitable customisation request.
Production may begin shortly after order confirmation. Once printing, engraving, baking, arrangement, procurement, branding, packing or another production process has started, cancellation or modification may not be possible.
Digital previews, proofs or mock-ups are provided only when expressly offered. Colours, cropping, proportions and positioning may differ slightly between a screen preview and the finished product.
Corporate, wedding, event and bulk orders may be subject to:
  • Minimum order quantities;
  • Written quotations;
  • Advance payment;
  • Artwork approval;
  • Production schedules;
  • Separate delivery charges;
  • Multi-address delivery information; and
  • Written product specifications.
Where a quotation or written order confirmation contains specific commercial terms, those specific terms will apply to the relevant order.

SECTION 5 – PRICES AND BILLING

Prices are displayed in Indian Rupees unless expressly stated otherwise.
The price applicable to an order will be the price displayed when the order is placed, subject to correction of an obvious pricing or technical error.
Applicable taxes, shipping charges, delivery fees, personalisation charges or other permitted charges will be displayed before the order is confirmed.
Discounts, promotional offers and coupon codes may:
  • Apply only for a limited period;
  • Exclude certain products;
  • Require a minimum order value;
  • Be limited to one use;
  • Be non-transferable; and
  • Be subject to additional conditions.
Unless expressly stated otherwise, promotional offers cannot be combined.
A compare-at price or crossed-out price does not guarantee that the product will always be available at that price.
You agree to provide complete and accurate purchase, billing and account information. You should update your contact and payment information when necessary so that transactions and communications can be completed.
You confirm that you are authorised to use the selected payment method.
Payments may be processed by third-party payment gateways, banks or financial institutions. We do not control payment authorisation, banking networks or gateway availability.
Never share your password, card PIN or one-time password with anyone claiming to represent Shagun India.

SECTION 6 – SHIPPING AND DELIVERY

Processing and delivery are governed by our Shipping and Delivery Policy.
Standard orders are generally processed within 2–5 business days. Personalised, customised, corporate, bulk, wedding and made-to-order products may require additional processing time.
Standard delivery within India generally takes approximately 3–7 business days after dispatch. Remote locations may require additional time.
Delivery estimates are not guarantees unless Shagun India expressly confirms a guaranteed service in writing.
Delivery may be affected by:
  • Courier delays;
  • Severe weather;
  • Public holidays;
  • Festival demand;
  • Strikes;
  • Road restrictions;
  • Recipient unavailability;
  • Incorrect delivery details;
  • Government restrictions; or
  • Events beyond our reasonable control.
Same-day delivery is available only for selected products, eligible PIN codes, available stock and orders placed before the applicable cut-off time.
A product appearing in the Same-Day Delivery collection does not guarantee serviceability to every address. Eligibility must be confirmed using the delivery location and date.
Midnight, fixed-time and scheduled delivery may be subject to separate charges and delivery windows.
Risk of accidental loss or damage remains subject to applicable Indian law and the circumstances of delivery. Nothing in these Terms removes liability that cannot legally be excluded.

SECTION 7 – PERISHABLE AND FOOD PRODUCTS

Flowers, cakes, chocolates, mithai, food hampers and other perishable products may be prepared or procured for a particular delivery date.
These products generally cannot be returned because of a change of mind.
Customers should review available information concerning:
  • Ingredients;
  • Allergens;
  • Approximate weight;
  • Flavour;
  • Storage;
  • Refrigeration;
  • Shelf life; and
  • Dietary claims.
Do not rely on descriptions such as vegetarian, eggless, vegan, sugar-free, gluten-free or allergen-free unless expressly confirmed on the relevant product page.
Customers with food allergies or dietary restrictions should contact us before ordering. Cross-contact may be possible where products are prepared or packed in shared facilities.
Perishable-product concerns should be reported promptly and no later than 24 hours after delivery. The product should be stored according to the provided instructions while the issue is reviewed.

SECTION 8 – INTELLECTUAL PROPERTY

The Services, including Shagun India’s original logos, branding, text, layouts, graphics, photographs, videos, product content and website design, belong to Shagun India or are used with permission.
The content is protected under applicable Indian and international intellectual-property laws.
These Terms allow you to use the Services for personal and lawful shopping purposes only.
Without prior written permission, you must not:
  • Copy or reproduce website content;
  • Republish product descriptions;
  • Download and commercially use product photographs;
  • Modify or create derivative works;
  • Scrape or extract catalogue data;
  • Distribute or sell website materials;
  • Use Shagun India branding; or
  • Exploit any part of the Services commercially.
Third-party trademarks, names and logos belong to their respective owners. Their appearance does not imply endorsement unless expressly stated.
Shopify’s trademarks and services remain the property of Shopify and its applicable licensors.

SECTION 9 – OPTIONAL TOOLS

We may provide access to tools, applications or services offered by third parties.
Third-party tools may include:
  • Payment services;
  • Product-personalisation tools;
  • Customer file-upload tools;
  • Delivery-date selectors;
  • Chat services;
  • Review applications;
  • Tracking services; and
  • Social-media integrations.
We do not necessarily control the operation or availability of these tools.
Your use of an optional third-party tool may be subject to the provider’s terms and privacy policy. You should review those terms before using the tool.
We may add, remove or change website features and tools. New features made available through the Services will also be subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

The Services may contain links to websites or platforms operated by third parties, including Shopify, Instagram, payment providers and courier companies.
We are not responsible for examining or guaranteeing the accuracy, security, availability or content of third-party websites outside our control.
If you follow a third-party link, review that party’s terms, policies and practices before providing information or completing a transaction.
Questions or complaints concerning a third-party product or service should be directed to the relevant third party, except where Shagun India remains responsible under applicable law.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Shagun India is powered by Shopify, which enables us to provide the Services.
Sales and purchases made through our store are transactions between you and Shagun India. Shopify provides the e-commerce platform but is not the seller of products offered by Shagun India.
Shopify is not responsible for product preparation, personalisation, pricing, delivery, returns, replacements or refunds relating to a Shagun India order, except to the extent Shopify independently provides a particular service or has responsibilities under applicable law.
Your use of Shopify features may also be subject to Shopify’s applicable terms and privacy policies.

SECTION 12 – PRIVACY POLICY

Personal information collected through the Services is handled according to our Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes information concerning access to and use of the Services to provide and improve its platform.
Information submitted through the Services may be transmitted to Shopify and other providers that may process or store data outside India.
Review our Privacy Policy for information about:
  • Data collected by Shagun India;
  • Personalisation uploads;
  • Recipient information;
  • Payments;
  • Cookies;
  • Marketing;
  • Data sharing;
  • International processing;
  • Retention;
  • Security; and
  • Privacy rights.

SECTION 13 – FEEDBACK, REVIEWS AND SUBMISSIONS

If you submit a review, suggestion, idea, feedback, photograph, testimonial or other content relating to the Services, you grant Shagun India permission to use that content to operate, improve and promote the Services, subject to applicable privacy and intellectual-property law.
We will not use a customer’s private personalisation photograph for public marketing unless appropriate permission has been obtained.
You confirm that:
  • You created the submitted content or have permission to submit it;
  • The content is accurate and not misleading;
  • Any incentive or compensation connected with the submission has been disclosed;
  • The content does not violate another person’s rights; and
  • The content does not contain malicious software or unlawful material.
We may remove feedback or reviews that are fraudulent, unlawful, abusive, threatening, obscene, defamatory, infringing, irrelevant or misleading.
You must not use a false identity or misrepresent the origin of submitted content.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Information on the Services may occasionally contain typographical errors, inaccuracies or omissions concerning:
  • Product descriptions;
  • Prices;
  • Offers;
  • Availability;
  • Shipping charges;
  • Processing periods;
  • Delivery estimates;
  • Product contents; or
  • Promotional information.
We may correct an error and update information when identified.
If an error materially affects an order already submitted, we may contact you to confirm the corrected information or cancel and refund the affected order.
Nothing in this section allows us to avoid responsibilities imposed by applicable consumer-protection law.

SECTION 15 – PROHIBITED USES

You may access and use the Services only for lawful purposes.
You must not use the Services to:
  • Commit fraud or another unlawful act;
  • Violate applicable law;
  • Infringe intellectual-property or privacy rights;
  • Harass, threaten, abuse or defame another person;
  • Submit false or misleading information;
  • Upload malicious code;
  • Send spam or unauthorised solicitations;
  • Impersonate another person or entity;
  • Interfere with the website’s operation or security;
  • Collect personal information about other users without authority;
  • Circumvent security, access or anti-bot measures;
  • Make fraudulent purchases or refund claims;
  • Copy, scrape or commercially exploit the product catalogue; or
  • Use automated systems in a manner that damages or overloads the Services.
We may suspend or terminate access where we reasonably believe these Terms have been violated.

SECTION 16 – AUTOMATED AGENTS

This section applies when software or an automated system accesses or interacts with the Services on behalf of a person or business.
An automated agent must:
  • Identify itself accurately;
  • Follow applicable technical access rules;
  • Respect security and anti-bot controls;
  • Avoid bypassing CAPTCHAs or access restrictions;
  • Avoid overloading the Services;
  • Avoid extracting protected content without permission; and
  • Comply with applicable law and these Terms.
We may technically restrict, block or limit automated access where necessary to protect the Services, customers or business.

SECTION 17 – TERMINATION

We may suspend or terminate access to the Services if:
  • These Terms are materially violated;
  • Fraudulent or unlawful activity is suspected;
  • Security is threatened;
  • Payment obligations remain unpaid; or
  • Termination is reasonably necessary to protect customers, Shagun India or third parties.
Termination does not remove payment or other obligations arising before termination.
Sections concerning intellectual property, privacy, liability, dispute resolution and other provisions that should reasonably survive will continue after termination.

SECTION 18 – DISCLAIMER OF WARRANTIES

We will use reasonable care in providing the Services and fulfilling accepted orders.
However, the website and its general information are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free or free from temporary technical issues.
Product and transaction rights remain subject to applicable law. Nothing in these Terms excludes any statutory guarantee, consumer right or warranty that cannot legally be excluded.
The general information on the website is not professional medical, legal, financial or dietary advice.
Customers with allergies, health conditions or dietary restrictions should seek appropriate professional advice and contact us before ordering relevant products.

SECTION 19 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Shagun India will not be liable for indirect or consequential losses that were not reasonably foreseeable when the transaction was entered into.
We are not responsible for delay or failure resulting from events outside our reasonable control, including severe weather, natural disasters, strikes, transport disruption, government restrictions, power failure, internet disruption or courier-network interruption.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from:
  • Fraud;
  • Wilful misconduct;
  • Gross negligence where applicable;
  • Death or personal injury where liability cannot be excluded; or
  • Non-waivable consumer rights.
Where liability may legally be limited, our liability relating to a particular order will ordinarily not exceed the amount paid for the affected product or service, except where a higher amount is required by law.

SECTION 20 – INDEMNIFICATION

You agree to be responsible for losses, damages or third-party claims arising directly from:
  • Your material breach of these Terms;
  • Your unlawful use of the Services;
  • Your infringement of another person’s intellectual-property or privacy rights;
  • Content or artwork submitted without permission; or
  • Fraudulent activity conducted through your account.
This responsibility applies only to the extent permitted by law and to losses reasonably connected with your conduct.
We will provide reasonable notice of a relevant third-party claim where practicable.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent legally permitted or separated from the remaining Terms.
The remaining provisions will continue to be valid and enforceable.

SECTION 22 – WAIVER AND ENTIRE AGREEMENT

A failure by Shagun India to enforce a provision of these Terms immediately does not waive our right to enforce it later.
These Terms, together with the policies and order-specific terms referenced on the website, constitute the agreement governing use of the Services.
A quotation, corporate-order confirmation or other written agreement may include additional terms applying to a particular transaction.
Nothing in these Terms limits rights that cannot be waived under applicable law.

SECTION 23 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.
We may transfer our rights or obligations as part of a lawful business reorganisation, merger, sale or transfer, subject to applicable law and protection of customer rights.

SECTION 24 – GOVERNING LAW

These Terms are governed by the laws of India.
We encourage customers to contact our Grievance Officer first so that concerns can be reviewed and resolved promptly.
Subject to consumer rights, consumer forums and other remedies available under applicable law, disputes will be subject to the competent courts and authorities at Nagpur, Maharashtra, India.

SECTION 25 – CHANGES TO THESE TERMS

You can review the current version of these Terms on this page.
We may update these Terms to reflect changes in our business, Services, policies or applicable law.
The revised Terms will be published with an updated “Last updated” date. Where legally required, we will provide additional notice of a material change.
The version in effect when an order is placed will generally apply to that order, unless a later change is required by applicable law.

SECTION 26 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:
Shagun India Packaging
Trade name: Shagun India
Itwari Haldirams, Nanga Putla Chowk
Near Police Station, Itwari
Nagpur, Maharashtra 440002, India
Email: shagunindia@gmail.com
Phone/WhatsApp: +91-8888171319 / +91-9370043967
Website: https://shagunindia.in/
Instagram: https://www.instagram.com/shagun.india_
Grievance Officer: Riddhi Dharmesh Makwana
Designation: Grievance Officer, Shagun India Packaging
Email: shagunindia@gmail.com
Phone/WhatsApp: +91-8888171319 / +91-9370043967
We aim to acknowledge consumer complaints within 48 hours and work toward resolution within one month, subject to the nature and complexity of the matter.