Refund policy

Return, Refund and Cancellation Policy

Shagun India does not offer returns or exchanges solely because of a change of mind. Returns, replacements or refunds are considered only when an eligible product is delivered damaged, defective, incorrect or with a confirmed missing item.
Customised, personalised, made-to-order, perishable, corporate, bulk and event-specific products are generally non-returnable unless the issue occurred because of an error attributable to Shagun India.
To report an eligible issue, contact us at shagunindia@gmail.com within 24 hours of delivery. Include your order number, clear photographs of the product and packaging, and a video where reasonably available.
Cancellations
An order may be cancelled within 24 hours of being placed only if processing, procurement, personalisation, preparation, packing or dispatch has not started.
Same-day, scheduled, perishable, customised and personalised orders may enter processing immediately. Therefore, they may not be cancellable even when the request is submitted within 24 hours.
A cancellation is valid only after it has been confirmed by Shagun India.
Damages and issues
Please inspect your order immediately after delivery. Contact us within 24 hours if:
  • The product is damaged or defective;
  • You received the wrong product;
  • An item confirmed in your order is missing; or
  • A personalised product was incorrectly produced because of an error attributable to Shagun India.
Please provide your order number, clear photographs of the external package, shipping label and affected product, and a video where reasonably available.
Retain the product and original packaging until the issue has been reviewed. After verification, we may offer a replacement, correction, partial refund or full refund, depending on the circumstances and product availability.
Exceptions and non-returnable products
The following products are generally non-returnable:
  • Flowers, cakes, chocolates, mithai, food hampers and other perishable products;
  • Personalised, customised, engraved, printed or made-to-order products;
  • Corporate, bulk, branded and specially procured orders;
  • Rakhi, festival, wedding and event-date products;
  • Personal-care or hygiene-sensitive products after opening;
  • Products that have been used, consumed, washed, altered or damaged after delivery; and
  • Gift cards or digital products, where applicable.
These exclusions do not apply when an eligible product is delivered damaged, defective, incorrect or materially different from the confirmed order because of an error attributable to Shagun India.
Personalised products
Customers are responsible for checking names, dates, photographs, messages, spellings and other personalisation details before placing an order.
Shagun India is not responsible for an error reproduced from information supplied by the customer. If we produce the product differently from the information confirmed in the order, contact us within 24 hours of delivery.
Exchanges
Shagun India does not offer exchanges for a change of mind. An eligible replacement may be provided when a product is confirmed as damaged, defective, incorrect or incorrectly personalised because of our error.
All replacements are subject to product and material availability.
Refunds
If a refund is approved, it will be initiated to the original payment method within 5–10 business days. Your bank, card issuer or payment provider may require additional time to credit the amount.
Shipping and delivery charges are generally non-refundable unless the issue resulted from an error attributable to Shagun India.
If more than 15 business days have passed since your refund was approved, contact us at shagunindia@gmail.com.
Return address
Shagun India Packaging
Itwari Haldirams, Nanga Putla Chowk
Near Police Station, Itwari
Nagpur, Maharashtra 440002, India
Do not return a product without first contacting us and receiving return instructions. Products sent without prior approval may not be accepted.
Nothing in this policy limits any consumer right that cannot be waived under applicable Indian law.