Privacy policy

Last updated: August 8, 2026
Shagun India Packaging, operating under the trade name Shagun India, operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated gifting and shopping experience (the “Services”).
Shagun India is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, disclose, store and protect your personal information when you visit or use our website, place an order, submit personalisation details, communicate with us or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information is handled as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify an individual.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
  • Contact details, including your name, billing address, delivery address, email address and telephone number.
  • Recipient information, including the recipient’s name, delivery address, telephone number, delivery instructions and gift message.
  • Account information, including your username, encrypted password, preferences, saved addresses and account settings.
  • Transaction information, including products viewed, items added to your cart or wishlist, products purchased, cancelled, replaced or refunded, delivery dates, order history and payment status.
  • Payment information, including transaction references, payment method, payment confirmation and limited payment-related information received from payment providers. Full card details and banking credentials are generally processed directly by authorised payment gateways and financial institutions.
  • Personalisation information, including names, dates, photographs, logos, artwork, messages, custom text and other information submitted for personalised, engraved, printed or customised products.
  • Corporate and bulk-order information, including company name, billing details, GST-related information where provided, employee or recipient lists, branding requirements and delivery information.
  • Communications with us, including information submitted through email, telephone, WhatsApp, website forms, customer support, complaints, reviews or social media.
  • Device information, including your device type, browser, network connection, IP address and other online identifiers.
  • Usage information, including how and when you visit, browse, search, interact with or navigate the website.
  • Marketing preferences, including your choices regarding promotional emails, messages and advertisements.
Personal Information Sources
We may collect personal information from the following sources:
  • Directly from you, including when you create an account, place an order, submit personalisation details, contact customer support, participate in a promotion or otherwise provide information to us.
  • Automatically through the Services, including through your device, browser, cookies and similar technologies when you visit or interact with the website.
  • From gift purchasers, when another person provides your name, address or telephone number so that we can deliver a gift to you.
  • From Shopify and our service providers, including when they provide website hosting, payment processing, fraud prevention, analytics, communications, fulfilment, personalisation, shipping or customer-support services.
  • From business and marketing partners, where permitted by applicable law.
  • From publicly available or legally permitted sources, where reasonably necessary for fraud prevention, business verification or legal compliance.
Gift Recipient Information
When a customer places an order for delivery to another person, the customer may provide the recipient’s name, address, telephone number and delivery instructions.
By providing another person’s information, the customer confirms that they are authorised to provide it for the purpose of preparing and delivering the gift. Recipient information will primarily be used to coordinate delivery, communicate about delivery and resolve delivery-related issues.
Customers should not provide unnecessary or sensitive information about a recipient.
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information for the following purposes:
  • Provide, tailor and improve the Services. We use personal information to operate the website, process orders, receive payments, maintain customer accounts, remember preferences, provide product recommendations and improve the customer experience.
  • Process and fulfil orders. We use information to confirm orders, prepare products, perform personalisation, pack orders, arrange shipping, coordinate delivery and provide tracking or delivery updates.
  • Produce personalised products. We use names, dates, photographs, logos, messages, artwork and other submitted content to manufacture, print, engrave or prepare the requested product.
  • Provide customer support. We use personal information to answer questions, handle complaints, investigate damaged or incorrect products and process cancellations, replacements and refunds.
  • Marketing and advertising. Where permitted, we may use personal information to send promotional emails, SMS messages or WhatsApp communications and display relevant advertisements.
  • Security and fraud prevention. We may use personal information to authenticate accounts, verify transactions, detect suspicious orders and investigate fraudulent, illegal, unsafe or malicious activity.
  • Communicate with you. We may send order confirmations, payment notifications, delivery updates, account notices, policy updates and other service-related communications.
  • Comply with legal requirements. We may use information for accounting, tax, regulatory, consumer-protection, dispute-resolution and other legal or business recordkeeping purposes.
  • Protect our rights and Services. We may use information to investigate violations of our policies, protect our website and enforce our agreements.
We will not use personal information for a materially unrelated purpose without providing appropriate notice or obtaining consent where required.
Personalisation Files and Customer Content
When you upload a photograph, logo, artwork, message or other content for a personalised product, you confirm that you own the content or have permission to use it.
You must not upload unlawful, defamatory, obscene, infringing, hateful or misleading content, or any content that violates another person’s privacy or intellectual-property rights.
Personalisation files may be shared with authorised printers, engravers, designers, manufacturers or fulfilment providers only where reasonably necessary to complete your order.
Do not upload government identification documents, banking information, health information or other sensitive personal information unless we specifically request it for a lawful and necessary purpose.
We may reject or delete content that is unlawful, unauthorised, technically unsuitable or inconsistent with our policies.
Cookies and Similar Technologies
The Services may use cookies, pixels, local storage and similar technologies to:
  • Keep the website and checkout functioning;
  • Remember items in your cart;
  • Save preferences and account settings;
  • Maintain website security;
  • Understand website traffic and performance;
  • Measure advertising effectiveness; and
  • Provide relevant product recommendations or advertisements.
You can control certain cookies through your browser settings and any cookie-consent tool available on the website. Blocking essential cookies may prevent parts of the website, including cart or checkout features, from functioning correctly.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes, including:
  • Shopify, which hosts and supports our online store;
  • Payment gateways, banks and financial institutions that process and verify payments;
  • Courier companies, local delivery partners and logistics providers that deliver orders;
  • Suppliers, florists, bakers, printers, engravers, manufacturers and fulfilment partners involved in preparing an order;
  • Technology and service providers that provide hosting, cloud storage, analytics, fraud prevention, communication, customer support or security services;
  • Marketing and advertising partners, where permitted and subject to your available choices;
  • Professional advisers, including accountants, auditors, lawyers and insurers;
  • Government authorities, courts, regulators and law-enforcement agencies, where disclosure is legally required;
  • Business successors, where information is transferred as part of a merger, acquisition, restructuring, financing, insolvency or sale of business assets; and
  • Other parties at your direction or with your consent.
We expect service providers to use personal information only for authorised purposes and to protect it in accordance with their contractual and legal responsibilities.
We do not sell personal information solely in exchange for money.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services to provide, secure and improve Shopify’s platform.
Information submitted through our website may be transmitted to Shopify and other service providers that may be located outside India.
We may use Shopify features that process information obtained through interactions with our store, Shopify and other merchants. In some circumstances, Shopify is responsible for its own processing of personal information and for responding to requests relating to that processing.
To learn more about Shopify’s privacy practices, visit the Shopify Consumer Privacy Policy.
You may also review Shopify’s available privacy controls at the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to websites or online platforms operated by third parties, including Instagram, payment providers and delivery services.
If you follow a link to a third-party website, review its privacy policy and terms before providing personal information. We do not control and are not responsible for the privacy, security, availability or content of third-party websites.
Information shared through public or semi-public social media platforms may be visible to other users and may be used according to the relevant platform’s policies.
Our inclusion of a third-party link does not necessarily mean that we endorse or control that third party.
Children’s Data
The Services are not intended to be used independently by children under 18 years of age. A parent or legal guardian should place orders involving a child and supervise the submission of a child’s photograph, name or other personal information.
We do not knowingly seek to collect personal information directly from children without appropriate parental or guardian involvement.
If you are a parent or guardian and believe that a child’s personal information was submitted without appropriate authority, contact us at shagunindia@gmail.com so that we can review and, where appropriate, delete the information.
Security and Retention of Your Information
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission, website or electronic-storage system can be guaranteed to be completely secure. You should avoid sending passwords, payment card details, one-time passwords or other highly sensitive information through unsecured communication channels.
You are responsible for maintaining the confidentiality of your account credentials. Contact us promptly if you believe your account or personal information has been accessed without authorisation.
We retain personal information only for as long as reasonably necessary to:
  • Process and fulfil orders;
  • Maintain customer accounts;
  • Provide customer support;
  • Handle returns, refunds, complaints and disputes;
  • Prevent fraud and security incidents;
  • Maintain accounting, tax and business records;
  • Enforce our agreements; and
  • Comply with applicable legal requirements.
Retention periods vary according to the type of information and purpose. Personalisation files may be deleted or anonymised when no longer required, subject to backup cycles, active disputes and legal obligations.
Your Rights and Choices
Depending on applicable law and the circumstances, you may have the following rights concerning your personal information:
  • Right to access or know. You may request information about the personal data we hold or process about you.
  • Right to correction. You may request correction of inaccurate or incomplete personal information.
  • Right to deletion or erasure. You may request deletion of personal information that is no longer required for its original purpose, subject to legal and business recordkeeping requirements.
  • Right to withdraw consent. Where processing is based on consent, you may withdraw that consent, subject to the consequences of withdrawal and any other lawful basis for processing.
  • Right to grievance redressal. You may raise a complaint concerning the handling of your personal information.
  • Right to nomination. Where applicable, you may nominate another person to exercise legally available rights in circumstances recognised under applicable law.
  • Managing communication preferences. You can opt out of promotional emails using the unsubscribe option in the message or by contacting us.
Opting out of marketing will not stop necessary transactional communications, including order confirmations, payment notices, delivery updates and customer-support messages.
These rights are not absolute. We may retain information where required for legal compliance, accounting, fraud prevention, security, dispute resolution or the establishment or defence of legal claims.
We may need to verify your identity before processing a request. Where legally permitted, an authorised representative may submit a request on your behalf, subject to appropriate proof of authority.
To exercise an available right, contact us at shagunindia@gmail.com.
Complaints
If you have a complaint regarding the collection, use, disclosure or protection of your personal information, contact our Grievance Officer using the details below.
Please include:
  • Your full name;
  • Contact information;
  • Order number, where relevant;
  • Description of your concern; and
  • The resolution you are requesting.
We aim to acknowledge complaints within 48 hours and work toward resolution within one month, subject to the nature and complexity of the matter.
Where applicable, you may also have the right to approach the relevant consumer, privacy or data-protection authority after completing the required grievance process.
International Transfers
Although Shagun India currently delivers products only within India, Shopify and some of our technology, payment, analytics, communication or service providers may process or store personal information outside India.
Where personal information is processed outside India, we rely on service providers that maintain contractual, organisational and technical safeguards. We will comply with applicable Indian legal restrictions concerning cross-border processing and transfers.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website, service providers, technology, operational practices or applicable law.
The revised policy will be published on this website with an updated “Last updated” date. Where legally required, we will provide additional notice or obtain consent for material changes.
Contact
If you have questions about this Privacy Policy, our privacy practices or your personal information, contact us at:
Shagun India Packaging
Trade name: Shagun India
Itwari Haldirams, Nanga Putla Chowk
Near Police Station, Itwari
Nagpur, Maharashtra 440002, India
Email: shagunindia@gmail.com
Phone/WhatsApp: +91-8888171319 / +91-9370043967
Website: https://shagunindia.in/
Instagram: https://www.instagram.com/shagun.india_
Grievance Officer: Riddhi Dharmesh Makwana
Designation: Grievance Officer, Shagun India Packaging
Email: shagunindia@gmail.com
Phone/WhatsApp: +91-8888171319 / +91-9370043967