Legal notice

LEGAL NOTICE

Last updated: August 8, 2026

Website Operator

The website https://shagunindia.in/ is operated under the trade name Shagun India by:
Legal/Business name: Shagun India Packaging
Trade name: Shagun India
GSTIN: 27EPSPM5049N1ZW
Physical address:
Shagun India Packaging
Itwari Haldirams, Nanga Putla Chowk
Near Police Station, Itwari
Nagpur, Maharashtra 440002, India
Phone/WhatsApp: +91-8888171319 / +91-9370043967
Email: shagunindia@gmail.com
Website: https://shagunindia.in/
Instagram: https://www.instagram.com/shagun.india_

Grievance Officer

Name: Riddhi Dharmesh Makwana
Designation: Grievance Officer, Shagun India Packaging
Email: shagunindia@gmail.com
Phone/WhatsApp: +91-8888171319 / +91-9370043967
Address:
Shagun India Packaging
Itwari Haldirams, Nanga Putla Chowk
Near Police Station, Itwari
Nagpur, Maharashtra 440002, India
Consumer complaints should include the customer’s name, contact details, order number and a clear description of the issue.
We aim to acknowledge complaints within 48 hours and work toward resolution within one month, subject to the nature and complexity of the complaint.

Website Information

Shagun India makes reasonable efforts to ensure that product information, descriptions, prices, availability and delivery information displayed on the website are accurate and current.
However, product colours, appearance, packaging, handmade details and natural products may vary slightly because of screen settings, lighting, photography, manufacturing processes, seasonal availability or supplier updates.
Flowers, cakes, sweets, personalised products and handmade products may have reasonable differences in colour, shape, decoration, arrangement or finish. This does not affect a customer’s rights when a product is materially damaged, defective, incorrect or substantially different from the confirmed order.
Product prices, offers, availability and delivery serviceability may change. The final price, applicable taxes, delivery charges and other permitted charges will be shown before order confirmation.

Intellectual Property

Unless otherwise stated, the original content available on the website, including:
  • Shagun India’s name and branding;
  • Logos;
  • Product descriptions;
  • Graphics;
  • Photographs;
  • Videos;
  • Website layouts;
  • Illustrations; and
  • Other original materials,
belongs to Shagun India or is used with permission.
Website content must not be copied, reproduced, modified, republished, scraped, distributed, sold or commercially used without prior written permission.
Third-party trademarks, company names, product names and logos belong to their respective owners. Their appearance on the website does not imply endorsement unless expressly stated.
Customers submitting photographs, artwork, names, messages, logos or other content for personalised products confirm that they own the content or have permission to use it.

External Services and Links

The website is powered by Shopify and may use third-party services, including:
  • Payment gateways;
  • Banks and financial institutions;
  • Courier and delivery companies;
  • Product-personalisation applications;
  • Analytics providers;
  • Communication services; and
  • Social-media platforms.
Third-party websites and services operate under their own terms and privacy policies. Shagun India is not responsible for third-party content or systems outside its reasonable control, without limiting any responsibility imposed by applicable law.

Product and Service Disclaimer

Shagun India provides product information for general shopping and gifting purposes.
Nothing on the website should be treated as medical, nutritional, legal, financial or other professional advice.
Customers with allergies, dietary restrictions, health conditions or other special requirements should review the product information and contact Shagun India before placing an order.
Delivery times are estimates unless a guaranteed service is expressly confirmed in writing.

Limitation of Liability

Shagun India will use reasonable care when operating the website, processing accepted orders and responding to customer concerns.
To the maximum extent permitted under applicable law, Shagun India will not be responsible for indirect or consequential loss arising from circumstances outside its reasonable control, including:
  • Courier delays;
  • Severe weather;
  • Natural disasters;
  • Strikes;
  • Transport disruption;
  • Government restrictions;
  • Power or internet failures; or
  • Other force majeure events.
Nothing in this Legal Notice excludes liability or consumer rights that cannot legally be excluded.

Privacy

Personal information collected through the website is handled according to our Privacy Policy.
The website may collect customer, recipient, order, payment-status, personalisation, device and usage information to process orders, coordinate delivery, provide support, prevent fraud and operate the Services.
Please review the Privacy Policy published on the website for complete information.

Applicable Law and Jurisdiction

This website and transactions made through it are governed by the laws of India.
Customers are encouraged to contact the Grievance Officer first so that concerns can be reviewed and resolved promptly.
Subject to applicable consumer-protection rights and legally available forums, disputes will be subject to the competent courts and authorities at Nagpur, Maharashtra, India.

Related Policies

This Legal Notice should be read together with the following policies published on the website:
  • Terms of Service
  • Privacy Policy
  • Shipping and Delivery Policy
  • Return, Refund and Cancellation Policy
For legal or policy-related questions, contact shagunindia@gmail.com.