Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: August 8, 2026
This Shipping and Delivery Policy explains the processing, dispatch and delivery conditions applicable to orders placed through Shagun India.
Shagun India currently delivers within India. International shipping is not currently available unless we separately confirm the availability, charges and conditions in writing before an order is placed.

Order Processing

Standard orders are generally processed within 2–5 business days after successful payment and order confirmation.
Processing time may be longer for:
  • Personalised and customised products;
  • Engraved or printed products;
  • Designer and photo cakes;
  • Handmade or made-to-order products;
  • Wedding and event orders;
  • Corporate and bulk orders;
  • Festival products and Rakhi;
  • Products requiring customer approval; and
  • Products requiring special procurement.
Orders placed on Sundays or public holidays will generally begin processing on the next working day.
Processing begins only after we receive:
  • Successful payment;
  • Complete personalisation details;
  • Usable photographs, logos or artwork;
  • Customer approval, where required; and
  • Complete delivery information.
A delay in providing information or approval may extend the processing and delivery timeline.

Standard Delivery Time

Standard delivery within India generally takes approximately 3–7 business days after dispatch.
Processing time and delivery time are separate. For example, an order requiring three business days of processing and four business days in transit may take approximately seven business days in total.
Delivery timelines may vary because of:
  • Delivery destination;
  • PIN-code serviceability;
  • Product availability;
  • Courier availability;
  • Remote or restricted locations;
  • Weather conditions;
  • Public holidays;
  • Festivals and peak seasons;
  • Strikes or transport disruption;
  • Government restrictions; or
  • Other circumstances beyond our reasonable control.
Delivery dates are estimates and are not guaranteed unless Shagun India expressly confirms a guaranteed delivery service in writing.

Same-Day Delivery

Same-day delivery is available only for:
  • Selected eligible products;
  • Serviceable cities and PIN codes;
  • Orders placed before the applicable daily cut-off time;
  • Products that are in stock or immediately available; and
  • Orders for which payment and required information have been received.
Products eligible for same-day delivery may carry the same-day tag or appear in the Same-Day Delivery collection.
The appearance of a product in that collection does not guarantee that same-day service is available for every address. Eligibility must be confirmed using the recipient’s PIN code, requested date and available delivery options.
Same-day delivery may involve an additional charge displayed before order confirmation.
Unless an exact delivery slot is expressly confirmed, same-day delivery means delivery within the available same-day delivery window and not at a particular minute.
The following products are not ordinarily eligible for same-day delivery unless the product page specifically states otherwise:
  • Personalised and customised gifts;
  • Photo cakes and designer cakes;
  • Engraved or printed products;
  • Corporate and bulk orders;
  • Wedding and event orders;
  • Special-procurement products; and
  • Products requiring customer approval.

Scheduled, Fixed-Time and Midnight Delivery

Scheduled-date, fixed-time or midnight delivery may be available for selected products and serviceable locations.
These services are subject to:
  • Product eligibility;
  • PIN-code serviceability;
  • Delivery-partner availability;
  • Applicable order cut-off time;
  • Recipient accessibility; and
  • Additional charges.
A reasonable delivery window may apply around a selected time. Exact delivery at a particular minute cannot be guaranteed unless expressly confirmed in writing.
Building restrictions, security procedures, gated-community rules, local regulations or recipient unavailability may affect fixed-time or midnight delivery.

Shipping and Delivery Charges

Shipping and delivery charges are calculated or displayed during checkout based on factors such as:
  • Delivery destination;
  • Product type;
  • Package weight and dimensions;
  • Delivery speed;
  • Delivery date;
  • Service level; and
  • Courier or local delivery-partner availability.
Additional charges may apply for:
  • Same-day delivery;
  • Midnight delivery;
  • Fixed-time delivery;
  • Remote-area delivery;
  • Bulky or fragile products;
  • Corporate and bulk orders;
  • Multi-address delivery; and
  • Re-delivery or re-shipping.
Any free-shipping promotion will be subject to the conditions displayed with the offer.

Delivery Address and Contact Information

Customers are responsible for providing complete and accurate delivery information, including:
  • Recipient’s full name;
  • House, flat, shop or building number;
  • Street and locality;
  • Landmark, where helpful;
  • City;
  • State;
  • Correct PIN code; and
  • Reachable telephone number.
Shagun India is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
Address changes after processing or dispatch may not be possible. A requested address change may result in additional charges or a revised delivery date.
For gift orders, customers should provide a telephone number on which the recipient can be contacted for delivery coordination.

Delivery Attempts

Our courier or local delivery partner may contact the recipient before or during delivery.
Delivery may be completed to:
  • The named recipient;
  • A family member;
  • Reception;
  • Security desk;
  • Authorised representative; or
  • Another person available at the supplied address.
If the recipient is unavailable, the delivery partner may attempt delivery again according to its operational process.
If delivery fails because of:
  • Recipient unavailability;
  • Incorrect or incomplete address;
  • Unreachable telephone number;
  • Restricted access;
  • Refusal to accept the order; or
  • Another reason attributable to the customer or recipient,
additional charges may apply for re-delivery or re-shipping.
For flowers, cakes, food and other perishable products, re-delivery may not be possible after a failed attempt. Such products may not qualify for a refund where the failure resulted from incorrect information or recipient unavailability.

Proof of Delivery

Depending on the delivery service, proof of delivery may include:
  • Recipient signature;
  • One-time password;
  • Courier tracking status;
  • Delivery photograph;
  • Confirmation from reception or security; or
  • Confirmation from another person available at the address.
If tracking shows that an order was delivered but the recipient cannot locate it, contact us promptly so that we can request an investigation.

Damaged or Tampered Packages

Please inspect the external package at the time of delivery.
If the package appears damaged, open, leaking or tampered with:
  1. Take clear photographs or video before opening it, where safe to do so.
  2. Photograph the shipping label and external packaging.
  3. Check the product carefully after opening.
  4. Contact us within 24 hours of delivery.
  5. Provide your order number and evidence of the issue.
  6. Retain the product and original packaging until the matter has been reviewed.
Claims will be handled according to our Return, Refund and Cancellation Policy.

Delayed, Lost or Misrouted Shipments

Once an order has been dispatched, delivery is subject to the courier or delivery partner’s network and operational conditions.
If an order is unusually delayed, lost or misrouted, Shagun India will coordinate with the delivery partner and provide available updates.
Courier investigations may take time. If a shipment is confirmed lost before delivery, we will review whether replacement or refund is appropriate based on product availability, delivery date and applicable consumer rights.

Flowers, Cakes and Other Perishable Products

Flowers, cakes, chocolates, mithai, food hampers and other perishable goods should be ordered sufficiently in advance.
Customers are responsible for ensuring that:
  • The recipient is available;
  • The contact number is reachable;
  • The delivery location is accessible; and
  • Refrigeration or storage is available where required.
Perishable products may not be eligible for re-delivery or return after a failed delivery attempt caused by the recipient or customer.
Fresh and seasonal products may have reasonable variations in colour, shape, decoration or arrangement while remaining consistent with the confirmed product and value.

Personalised and Customised Orders

Delivery estimates for personalised products begin after we receive all required information and approvals.
Customers must provide clear and correct:
  • Names;
  • Dates;
  • Messages;
  • Photographs;
  • Logos;
  • Artwork; and
  • Other customisation instructions.
Delays caused by incomplete, incorrect or unusable information may extend the processing and delivery timeline.
Once production has started, changing the delivery date, address or personalisation details may not be possible.

Corporate, Wedding and Bulk Orders

Corporate, wedding, event and bulk orders may have separate processing, shipping and delivery terms confirmed through a quotation or written order confirmation.
These orders may require:
  • Minimum order quantities;
  • Advance payment;
  • Artwork approval;
  • Production schedules;
  • Complete recipient lists;
  • Multiple delivery addresses;
  • Special packaging;
  • Freight arrangements; and
  • Separate delivery charges.
Delivery timelines begin only after payment, final quantity, artwork, product specifications and recipient information have been approved.

Festival and Peak-Season Delivery

Order volumes may be significantly higher during:
  • Valentine’s Day;
  • Mother’s Day;
  • Father’s Day;
  • Raksha Bandhan;
  • Diwali;
  • Christmas;
  • New Year;
  • Wedding seasons; and
  • Other major festivals and occasions.
Processing and delivery may take longer during peak periods. Customers should order well in advance and review any festival-specific order cut-off dates.
Placing an order close to a festival or event does not guarantee arrival before that date unless Shagun India expressly confirms a guaranteed service.

Restricted and Non-Serviceable Locations

Some PIN codes may be temporarily or permanently unavailable because of courier limitations, local restrictions, product characteristics or delivery-partner availability.
If we cannot deliver to the supplied address, we will contact the customer to discuss:
  • An alternative address;
  • A different delivery service;
  • A revised delivery date; or
  • Cancellation and refund of the eligible amount.

International Shipping

Shagun India currently delivers only within India.
International shipping is not currently available unless Shagun India separately confirms availability, charges, customs requirements, taxes and delivery terms in writing before the order is placed.

Contact Us

For shipping and delivery questions, contact:
Shagun India Packaging
Trade name: Shagun India
Itwari Haldirams, Nanga Putla Chowk
Near Police Station, Itwari
Nagpur, Maharashtra 440002, India
Email: shagunindia@gmail.com
Phone/WhatsApp: +91-8888171319 / +91-9370043967
Website: https://shagunindia.in/
Instagram: https://www.instagram.com/shagun.india_
When contacting us, include your order number, registered contact details and a brief description of the delivery issue.